Hollis Australia Product Warranty

Hollis Australia offers warranty for all Hollis, Aeris, Oceanic, Pinnacle, Princeton Tec, McNett, Rob Allen, Ocean Hunter and Ocean Pro product purchased from an Authorised Dealer in Australia. Warranty coverage for the above mentioned products will only apply to products accompanied by proof of purchase from an Authorised Australian Dealer. You can find an Authorised Australian Dealer here.

Hollis Australia warrants that it will fix, repair or replace any defective product described above at no cost to the consumer save the expense of the consumer returning any defective product to the nearest Authorised Australian Dealer. Products may also be returned directly to Hollis Australia. After service, the product will then be returned to the Authorised Dealer for collection, or to the Consumer at no cost, with the balance of the applicable warranty intact.

Please note that this warranty is offered in addition to any other rights that the consumer may have under Australian Consumer Law (ACL). Additionally, failure to register the product does not diminish the consumers warranty rights.

Hollis 5 year warranty
Hollis Parts for Life

Hardware Warranty Upgrade – Free Parts For Life

All Hollis, Aeris and Oceanic Hardware, comprising Regulators, Octopus Regulators (Octo’s), Buoyancy Compensators (BC’s) and Wings, when purchased from an Authorised Australian Dealer, can have their warranty upgraded to a Limited Lifetime Warranty (LLW). This LLW will will cover against any defects in materials, workmanship and performance to product specifications for the life of the product. Digital Instrumentation is provided with a 5 year Limited Warranty. For specific product warranty details, please refer to What the Warranty actually covers below.

For Hollis Regulators and Octo’s, this Warranty also covers free annual service parts for life. Obviously some common sense conditions apply.

Hardware Warranty Period

All Hollis, Aeris and Oceanic Hardware, comprising Regulators, Octopus Regulators (Octo’s), Buoyancy Compensators (BC’s), Wings, Personal Dive Computers(PDC’s) and Analogue Gauges, when purchased from an Authorised Australian Dealer, are provided with a 1 year Warranty. This 1 year warranty will cover against any defects in materials, workmanship and performance to product specifications. For specific product warranty details, please refer to what the Warranty actually covers below.

 

Conditions for Hardware Warranty Upgrade

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1. The product details must be registered with Hollis Australia within 30 days of purchase. This registration should be completed On-Line, by you or the Dealer.  You can register your product On-Line here. Note: it is the consumers responsibility to ensure that the product is registered.

2. The product must only be used as intended for normal recreational purposes.

3. All products must be serviced annually by an authorised Hollis, Aeris or Oceanic Service Technician. This warranty upgrade is null and void if such regular annual service is not performed.

4. For Hollis Regulators and Octos, Hollis Australia and your authorised Hollis Australia Dealer will provide all overhaul service parts at no charge. Any parts required other than overhaul service parts are the responsibility of the owner of the product serviced. These exceptions are described in What the Warranty actually covers below.

5. All labour fees included in annual service are the responsibility of the owner of the product serviced.

6. This warranty shall be void if the equipment has been tampered with by a person (or persons) not authorised by Hollis Australia to perform such service.

7. The warranty is non transferable and extends to the original purchaser only.

8. Normal wear and tear as determined by age and usage is excluded from the Hollis, Aeris or Oceanic Limited Lifetime Warranty.

9. To maintain this Limited Lifetime Warranty, you must show proof of purchase and proof of authorised annual service.

Software and Warm Wear Warranty Period

All Hollis, Aeris, Oceanic, Pinnacle, Princeton Tec, McNett, Rob Allen, Ocean Hunter and Ocean Pro Software and Warm Wear, comprising Masks, Snorkels, Fins, Wetsuits, Hoods, Vests, Boots, Gloves, Drysuits, Spear Guns and Accessories, when purchased from an Authorised Australian Dealer, under normal recreational use, is provided with a one (1) year Warranty to cover against defects in materials, workmanship and performance to product specifications. Obviously some common sense conditions apply.

Software and Warm Wear Warranty Conditions

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1. Warranty coverage for the above mentioned products will only apply to products accompanied by proof of purchase from an Authorised Australian Dealer. You can find an Authorised Australian Dealer here.

2. The product must only be used as intended for normal recreational purposes.

3. The product warranty does not cover loss, or damage due to accident, abuse, tampering, lack of maintenance, exposure to excessive temperature, extended sunlight or deteriorating chemicals.

4. This warranty shall be void if the equipment has been tampered with by a person (or persons) not authorised by Hollis Australia to perform such service.

5. Normal wear and tear as determined by age and usage is excluded from the 1 year Warranty.

6. To maintain this one year Warranty, you must show proof of purchase. If returned for service, your product should be accompanied by a copy of the original sales receipt.

How to Claim for Warranty

If a warranty claim is necessary, the best option is to take the product to your nearest Authorised Australian Dealer and have them forward it to Hollis Australia. A Return Authority number will be assigned to the item being returned and can be quoted as a reference to track the status of the item.

What Costs are involved for a Warranty Service

Hollis Australia warrants that it will fix, repair or replace any defective product described above at no cost to the consumer save the expense of the consumer returning any defective product to the nearest Authorised Australian Dealer.  After service, the product will then be returned to the Authorised Dealer for collection, or to the Consumer at no cost, with the balance of the applicable warranty intact.

If you did not purchase your product from an Authorised Australian Dealer, a service charge will be levied if service is required. You can alternatively return it to the original point of purchase for service.   Please also see Liability under the ACL: the potential for confusion.

What the Warranty actually covers

PRODUCT CATEGORY Analog Instruments
WARRANTY COVERAGE Materials and Craftsmanship – Conditions – Requires annual service
WARRANTY PERIOD One-year from date of purchase.
EXCEPTIONS Plastic gauge faces, rubber boots, HP hoses, O-rings, hose tting corrosion, or chrome loss.
PRODUCT CATEGORY Digital Instruments
WARRANTY COVERAGE Materials and Craftsmanship – Conditions – Requires Annual Service
WARRANTY PERIOD One-year from date of purchase. 5 year if registration completed online.
EXCEPTIONS Plastic gauge faces, rubber boots, HP hoses, O-rings, batteries, hose tting corrosion, or chrome loss.
PRODUCT CATEGORY Regulators and Octopus Regulators
WARRANTY COVERAGE Materials and Craftsmanship – Conditions – Requires Annual Service
WARRANTY PERIOD One-year from service. LLW if registration completed online.
EXCEPTIONS LP Hoses, swivel or hose end o-rings, mouthpieces, rubber deterioration, chrome loss or corrosion due to abuse
PRODUCT CATEGORY Masks, Snorkels, Fins
WARRANTY COVERAGE Materials and Craftsmanship
WARRANTY PERIOD One-year from date of purchase.
EXCEPTIONS Excessive heat, Fin damage due to standing on blade ends
PRODUCT CATEGORY Wetsuits
WARRANTY COVERAGE Materials and Craftsmanship
WARRANTY PERIOD One-year from date of purchase.
EXCEPTIONS Punctures, rips, tears, normal wear, zipper corrosion, zip slider dislodging zipper teeth
PRODUCT CATEGORY Drysuits & Undergarments
WARRANTY COVERAGE Materials and Craftsmanship
WARRANTY PERIOD One-year from date of purchase.
EXCEPTIONS Punctures, tears, abuse and normal wear
PRODUCT CATEGORY Bags
WARRANTY COVERAGE Materials and Craftsmanship
WARRANTY PERIOD One-year from date of purchase.
EXCEPTIONS Tears, accidents, abuse, normal wear, zipper corrosion, zip slider dislodging zipper teeth
PRODUCT CATEGORY Neoprene Accessories
WARRANTY COVERAGE Materials and Craftsmanship
WARRANTY PERIOD One-year from date of purchase.
EXCEPTIONS Normal wear and tear, zipper corrosion, zip slider dislodging zipper teeth
PRODUCT CATEGORY Buoyancy Vests, Harnesses & Wings
WARRANTY COVERAGE Materials and Craftsmanship – Conditions – Requires Annual Service
WARRANTY PERIOD One-year from service. LLW if registration completed online.
EXCEPTIONS Hose end o-rings, punctures or cuts to air cell